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Services · Maintenance & takeover

Keep it reliable, whoever built it.

The unglamorous work that decides whether an integration is still trusted a year on: monitoring, reconciliation and runbooks, on systems we built and on ones we take over from someone else.

An integration is trusted for exactly as long as it keeps being right, and it does not matter who built it. Maintenance is the discipline that keeps it right: monitoring that names the actual failing cause, checks that catch drift before the business does, and changes that land safely every time.

Bring us in for maintenance alone and we adopt what you already run, including the job everyone is afraid to touch. First we find out what it actually does, then we make it safe to run again, then we write it down. Only then do we change what it does.

  • Documented runbooks your team can act on
  • Failure alerting that names the actual cause
  • Changes that land safely, release after release

What’s included

What maintenance & takeover covers.

  • Monitoring that names the cause

    Alerting on the syncs, scripts and pipelines that matter, so a failure names what actually broke instead of paging someone with an unreadable error.

  • Reconciliation and drift checks

    Scheduled checks that catch two systems disagreeing before the business notices, on Salesforce, NetSuite, Epicor, Databricks, Fabric or Snowflake.

  • Runbooks your team can act on

    What each job does, why it exists and what to do when it fails, written down so it survives the person who built it moving on.

  • Safe, incremental change

    Changes land through source control and a real deployment process, tested before they ship, so a fix does not become the next incident.

Who it’s for

From a quick fix to a full build.

The everyday work

Not everything is a project.

Most of what lands on this list takes minutes or hours, not days, and you do not need a project with us to send one over. A business running a two-person team and an enterprise with a full stack get the same care either way.

Send one over

Fixes

  • A job that failed quietly over the weekend
  • An alert nobody can translate into a cause
  • A reconciliation still done by hand in a spreadsheet
  • A change that broke something nobody expected

Documentation

  • Runbooks for the integration everyone is afraid to touch
  • A map of what feeds each report and each dashboard
  • A handover pack before an admin or contractor leaves

Advice

  • A second opinion on a support quote or contract
  • Whether to fix, replace or leave something alone
  • An hour on monitoring design before you need it

How it starts

Three ways this usually begins.

  • You know what needs fixing

    We start straight away, whether that is one integration or the whole estate.

  • Something is broken today

    A failing sync or a job nobody can explain. We can step in within days and settle things first.

  • You are not sure what is wrong

    We run a two to three week discovery that maps what is running today and what depends on it, and the blueprint is yours to keep.

See how we work, or compare all four ways to engage us.

Proof

Patterns we have already delivered.

Anonymised accounts of work delivered by Syonix principals in previous roles. These are the patterns that come up on maintenance & takeover in nearly every scoping call.

Common questions

What buyers ask before they call us.

Can you take over an integration or system someone else built?

Yes, and a good share of our maintenance work starts exactly there. We watch what it actually does, make it safe to run again, write it down, and only then change anything, on someone else’s system as readily as our own.

Do you offer ongoing support, or only fixed projects?

Both. Embedded capability is a principal working inside your team monthly, with a one-month minimum, for teams that want ongoing depth. Plenty of maintenance also arrives as small, standalone requests with no ongoing contract at all.

What happens when something breaks outside business hours?

That depends on what is agreed up front. What we always build in is alerting that names the actual cause rather than an unreadable error, and a runbook your own team can act on before we are even reachable.

How much does ongoing maintenance cost?

Per engagement rather than from a rate card. Embedded capability is billed monthly with a one-month minimum, and a one-off fix is scoped and priced as its own small delivery.

Do we need full documentation before you can take something over?

No. Most systems we adopt have none, and the people who built them have often moved on. We write the runbooks as we learn the system, and they stay with you afterwards.

Get started for free.

One call to understand the problem, and a written price if we can help.

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